Hotel Pre-Opening
The pre-opening phase of the opening of an hotel involves all the preparations for the hotel opening before the hotel physically opens for business. This is what we do!
This phase includes hotel positioning through website development, social media awareness and sales and marketing activity and the preparation of pre-opening budgets, cash flows and operating budgets. This is then followed by the finalization of F&B concepts and the alignment of the hotel’s operational standards, the development of comprehensive SOP’s and the recruitment and training of the leadership and service teams.
In addition we will consult closely with your architects, interior designers, and project team to ensures that your plans are translated into an operationally efficient hotel.
Contact us today to find out how we can help you.
Hotel Refurbishments
Staying ahead of the game and the competition in the hotel industry is hard work and requires constant evaluation of your product. Renovation and refurbishment is not uncommon in the hotel industry with large brand hotels often changing their décor every 5 to 8 years.
Hotel owners and managers understand the value that a refurbishment can bring to their hotel, and if planned and implemented well, these refurbishments can deliver strong financial benefits.
Studies by Colliers and Knight Frank have shown that hotels that have undergone a refurbishment have had a significant increase in RevPAR in the first and second years after refurbishment, compared to the market average.
If you’d like to find out how we can assist you, contact us today.
Hotel Brand Conversions
Hotel brand conversion (also known as reflagging or rebranding) is a regular practice in the hotel industry. The two primary reasons for rebranding an hotel are as a result of a change in corporate strategy or the change in ownership of the hotel.
Debranding (the removal of all references to the hotel’s previous identity) and then rebranding the property can present an array of challenges. In reality rebranding an hotel is a lot like creating a completely new hotel whilst using the same staff and infra-structure but adopting a new belief system with new rules, policies, marketing strategies, global distribution structures and new guests.
For more information on how we can assist, contact us today.
Operational Efficiencies
Operational efficiency is not limited to designs that streamline staff and service movement. It is also to do with internal energy efficiency, waste management, use of smart equipment and technologies and efficient public and back of house design and operation flows that avoid the clash of guest and staff.
Adopting the “tick box” approach to hotel facilities and design can have a negative impact in the long term with the resulting increase in expenditure required to overcome these inefficiencies.
With over 40 years of operational experience, we can assist with flow analysis, monthly financial reviews and work flow reviews.
Let us know how we can assist you, contact us today.
Quality Assurance
The goal in hospitality is to make guests feel at home when they are away from their homes.
Hotel Quality Assurance is prefaced by the setting and executing of operating standards. The consistent delivery of an hotel’s agreed standards will ensure that hotel guests receive quality service. Operating standards or SOP’s are the bedrock of consistent service delivery, and the regular evaluation, done by both internal and external assessors, is the most effective way of identifying lapses in the guest experience.
Quality assurance involves a rigorous check of every level of an hotel’s operations. The three dimensions of hotel quality are the physical property, the staff and the materials/products used. By conducting regular quality audits the hotel executives are able to impartially evaluate how the operations team is performing in these three dimensions.
Let us know how we can assist you. Contact us today.